Tuesday, May 6, 2014

SharePoint query server not responding (Event ID 2587, 92)

SP query server was in not responding state.We had hard time fixing this problem.Following was the error message while looking at the EVR logs:-
The following conditions are currently affecting index propagation to this server for search service application 'Search Service Application ':
1. Query 0, catalog Main: failing to copy index files from crawl component 0 for 37 minutes. Access is denied.   0x80070005
2. Query 0 will be disabled in 22 minutes so that crawls can continue.

Also while looking at the SP logs, it was showing as follows:--

1b4-c-0 Po] file copy failed (error 0x80070005: Access is denied.   0x80070005, source c:\program files\microsoft office servers\14.0\data\office server\applications\1b4f03ba-b0b4-4b1b-9f7f-7c654df8a6d5-crawl-0\projects\portal_content\indexer\cifiles\00010002.ci, destination \\Server\1b4f03ba-b0b4-4b1b-9f7f-7c654df8a6d5-query-0\1b4f03ba-b0b4-4b1b-9f7f-7c654df8a6d5-query-0\Projects\Portal_Content\Indexer\CiFiles\0000.00010002.ci.cp)  [indexpropagator.cxx:403]  d:\office\source\search\native\ytrip\tripoli\propagation\indexpropagator.cxx   

Resolution:-
We have to make sure couple of points below to make it working:0-
1) The query location address shuould be shared and must have wss_wpg local group added with the change permission.
2) This is the main point that usually people miss it. Make sure that your CA app pool account is added into the Wss_Wpg group. Restart the timer and search service and crawl again. It should be working fine now.

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